The Unibox is a centralized inbox that brings together all LinkedIn conversations from your connected accounts into one unified view.
It allows teams to manage outreach efficiently without switching between multiple LinkedIn profiles or browser tabs. The Unibox is available to all users within the workspace.
How the Unibox Works
The Unibox displays all LinkedIn conversations in a single inbox, regardless of which LinkedIn account they originate from.
This creates a streamlined messaging experience and makes it easier to:
Monitor replies
Respond faster
Manage conversations across multiple accounts
The Unibox is fully integrated with Leads CRM, allowing you to access lead data and management tools directly while chatting.
Filtering Conversations
To help you stay organized at scale, the Unibox includes advanced filtering options.
You can filter conversations by:
LinkedIn account
View conversations from specific accounts onlyCampaign source
Show conversations initiated through a specific campaignLead labels
Filter conversations based on labels you’ve assigned
These filters are especially useful when managing multiple profiles, campaigns, or audience segments.
Notes & Labels
While chatting with a lead, you can easily:
Add internal notes for context or follow-ups
Apply or remove labels to categorize the lead
Notes and labels help teams collaborate, retain context, and track next steps all without leaving the conversation view.
Privacy & Workspace Roles
For teams working with multiple LinkedIn accounts, the Unibox includes role-based privacy controls.
When inviting members to a workspace, you can define page-level permissions that determine access to the inbox.
Access Levels
Full inbox access
Users can view and respond to all conversations across the workspaceLimited inbox access
Users can only see conversations initiated through campaigns
They cannot access:Private conversations from the LinkedIn account
Older conversations not linked to a campaign
No inbox access
Users do not have access to the inbox page
This setup allows SDR or outreach teams to connect accounts without exposing unrelated or personal conversations.
Inbox Features
The Unibox supports rich messaging to improve communication quality, including:
File attachments
Voice notes
Emojis
Dynamic variables (such as first name, last name, role, or location)
These features help keep conversations personal, efficient, and engaging.
Summary
The Unibox simplifies LinkedIn outreach by:
Consolidating conversations across accounts
Integrating directly with Leads CRM for full context
Offering filters, notes, and labels for better organization
Enforcing privacy through role-based access
Supporting attachments and voice notes for richer communication
It’s designed to help teams manage conversations efficiently - without losing context or control.